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Privacy Policy

INTRODUCTION


This Online Privacy Policy is our commitment to treat personal information of visitors of our website and any other interested parties with the utmost care and confidentiality because everyone has rights with regard to the way their personal data is handled.  The aim of this Online Privacy Policy is to ensure that we at VIACCESS collect, store and handle personal data fairly, transparently and with the greatest respect to individual rights.  We recognise the need to treat their personal data in an appropriate and lawful manner.

This Online Private Policy must be read in conjunction with our Data Protection Policy.

OUR COMMITMENT


As part of our operations, we need to obtain and process personal information.  Please read this Privacy Policy carefully as it contains important information about the following:

  • what information we may collect about you
  • how we will use the information that we collect about you
  • your rights regarding the personal information you have provided us

INFORMATION WE MAY COLLECT ABOUT YOU


We may collect information from you directly or through your visits to our website.  We collect the following information:

  • organisation name
  • product of interest
  • country of location
  • telephone numbers
  • first name and last name
  • email address
  • events attended

VIACCESS is committed to collect this information in a transparent manner and only with the full cooperation and knowledge of interested parties.  Once this information is available to us, we observe the following rules.

Personal data are:

  • processed in accordance with the General Data Protection Regulation (GDPR)
  • protected against any unauthorised or illegal access by internal or external parties, as described in the Security section below.

Personal data are not:

We are committed to:

  • restrict and monitor access to personal data
  • develop transparent data collection procedures
  • train employees accordingly
  • build secure networks to protect online data from cyber attacks
  • establish clear procedures for reporting personal data breaches
  • include contract clauses or communicate statements on how we handle personal data
  • establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorisation)
  • our Data Protection Policy is indicated on our website

WHY WE COLLECT INFORMATION ABOUT YOU


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping to ensure that our online services function properly
  • to propose products and services that may suit your business needs
  • we may use the information to analyse and improve our products and services
  • provide personalization and better recommendation to ensure that you have the best experience when using the service and to propose a more relevant targeted content
  • improve search accuracy and content offering
  • learn user consuming behaviour in order to improve the user interface

We do not pass your personal information to third parties for the purpose of advertising unless you give your consent should we ask for it.  After you have given your consent, you may withdraw it at any time.

RETENTION OF PERSONAL DATA


We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this Privacy Policy.

When we no longer have a legitimate business need to process your personal data, we will either delete or anonymise it, or if this is not possible (for example because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Use of cookies by VIACCESS


Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Cookies may be used to store items such as identifiers and user preferences.  A website may set a cookie to the browser used if the browser’s preferences allow it.

When visiting our website a cookie is added to your device.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Generally, we use cookies in order to improve the user experience of our website in particular with customized content, tell us which parts of the website the users have visited, keep track of your preferences while you are using our services, provide enhanced services, remember the location and language settings for individual users, provide general internal and customer analytics, and support security measures.

To find out more about how to manage or delete cookies, please check your device parameter.

YOUR RIGHTS


You have the following rights:

  • right of access, correct and request deletion of your personal data
  • to object to the processing of your personal data, ask us to restrict the said processing, and/or request portability of your personal data
  • to opt-out of receiving marketing communications from us. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails that we send you or by writing to us at the address indicated in the contact information section below.
  • if you have given us consent to collect/process your personal data, you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we have conducted prior to your withdrawal, nor will it affect processing your personal data on lawful processing grounds

CONTACT INFORMATION


You may, subject to valid proof of identification, exercise your rights by contacting us at the following e-mail address: dpo@viaccess-orca.com or by writing to VIACCESS SA, at the attention of the DPO, Tour Egée, 17 avenue de l'Arche, 92671 Courbevoie, France.

Your request will be processed within four weeks of receipt.  Your personal data will only be used for the sole purpose of processing your request.

If you are not satisfied with the way your concern has been handled, you can refer your complaint to the CNIL ("Commission Nationale de l'Informatique et des Libertés").

During this period, we put all appropriate measures in place to ensure the confidentiality and security of your personal data to prevent their damage, deletion or access by unauthorized third parties.

SECURITY


VIACCESS takes all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.  For example, our databases are password protected and limited to essential employees only whose main role requires system access.  VIACCESS uses what we consider to be reasonable and appropriate organisational, technical and administrative measures to protect information under our control.  Our website has security measures in place to protect the loss, misuse and alteration of the information under our control.  We use reputable advanced encryption technology aims to protect you from unauthorised use of information supplied on our website.  In addition, we may use your IP address to help diagnose problems with our server and to administer our website.  However, please be aware that, although we endeavour to provide reasonable security measures to safeguard your personal data, no security program is impenetrable and criminals have been adept at circumventing widely adopted security safeguards.  Accordingly, you acknowledge that the use of the internet is not entirely secure and that you provide personal information to VIACCESS at your own risk.  VIACCESS cannot guarantee the security or integrity of any personal data that are transferred from you via the internet.  Any user or third party accessing VIACCESS’ website or services is responsible for its own use of the website and the services.  VIACCESS is not responsible for any third party’s actions with respect to information that third parties may collect or process via the website, services or otherwise.

POLICY UPDATE


This Online Privacy Policy may be amended at any time as our business continues to evolve.

For the Data Protection Policy click here  

Date of creation: 2019
Last Updated: 1st April 2019