
From funnels to touchpoints to end–to-end journeys, we’ve come a long way in our understanding of the decision processes that customers make when they are choosing a service, whether it be TV or anything else. And it’s becoming increasingly obvious that an efficient Content Discovery Platform and the ability to personalize that journey on a daily basis, is the best way to shorten the amount of travel and ensure that those journeys are ‘stickier’.
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